Shipping policy

1. Shipping Locations

We currently ship our products within Egypt only. Delivery to remote areas may have limited availability or extended delivery times.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order weight. Any additional fees (such as for remote locations or expedited shipping) will be clearly stated at checkout.

3. Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, you will receive a confirmation email with your tracking details.

4. Delivery Time

Standard delivery times are between 2-7 business days, depending on your location. We are committed to timely delivery; however, unforeseen circumstances such as weather conditions or public holidays may impact delivery schedules.

5. Shipping Carrier

We partner with reputable courier services to ensure safe and prompt delivery. A tracking number will be provided via email once your order is shipped.

6. Customs and Taxes

All shipments within Egypt are subject to applicable taxes and duties as required by law. Any customs duties or taxes are calculated at checkout, so there are no additional fees upon delivery.

7. Damaged or Missing Shipments

In the event your order is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with you to arrange a replacement or refund as needed, per Egyptian Consumer Protection Law.

8. Returns and Refunds

If you wish to return a product, please refer to our Return Policy. Refunds or exchanges are available under specific conditions and must be requested within the stipulated time frame.

9. Contact Information

For any questions regarding your shipment, please reach out to us at [email protected]. We’re here to assist you with any concerns or inquiries.